Terms of service
Terms of Service
Welcome to SayemTrading. These Terms of Service govern your use of sayemtrading.com and your purchase of products from our online store.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.
1. Use of Our Website
You agree to use sayemtrading.com only for lawful purposes and in a manner that does not interfere with the operation of our website or the rights of other customers.
You must provide accurate and complete information when placing an order, including your name, delivery address, telephone number, and payment information where required.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, and other information displayed on our website are accurate and up to date.
However, product colors and appearance may vary slightly depending on your device or screen settings.
If a product is defective, damaged, or does not conform to the description or applicable requirements, we will handle the matter in accordance with our Refund & Return Policy.
3. Prices and Payments
All product prices displayed on our website are in Qatari Riyals (QAR) unless otherwise stated.
We reserve the right to correct pricing or product information errors. If an error affects an order that you have already placed, we will contact you and provide appropriate options.
4. Orders
When you place an order, you are making a request to purchase the selected products.
We reserve the right to refuse or cancel an order in circumstances such as:
- The product is unavailable.
- There is an obvious pricing or listing error.
- We suspect fraudulent or unauthorized activity.
- The customer has provided inaccurate or incomplete information.
- The order cannot reasonably be fulfilled.
If we cancel an order after payment has been received, we will arrange a refund of the applicable amount.
5. False Details and Fraudulent Orders
Customers must provide accurate information when placing an order.
Orders containing false names, incorrect contact information, fake addresses, intentionally misleading information, or other suspicious details may be cancelled.
6. Shipping and Delivery
We aim to process and deliver orders as efficiently as possible.
Delivery times may vary depending on the customer's location, product availability, delivery service, weather, holidays, or other circumstances outside our reasonable control.
We will provide available delivery information at the time of purchase or through our customer service channels.
If there is a significant delay or an issue with your delivery, please contact us so that we can assist you.
7. Returns and Refunds
Our returns and refunds are governed by our Refund & Return Policy.
Customers should contact us within 7 days if they receive a damaged, defective, incorrect, or otherwise problematic product.
Where a refund is approved, please understand that receiving a returned item does not mean that the refund will be processed immediately. We may need time to receive and inspect the returned product before approving the refund. After approval, additional processing time may be required by the bank, card issuer, payment provider, or other payment method.
8. Exchanges
If you would like to exchange an item, please contact us before sending the product back.
Depending on product availability and the circumstances of the request, we may arrange an exchange or advise you to return the original item and place a new order.
9. Damaged or Incorrect Orders
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible and provide details and, where appropriate, photographs of the issue.
10. Customer Submissions and Reviews
If you submit comments, reviews, suggestions, photographs, or other content to us, you agree that the information you provide is truthful and does not contain unlawful, threatening, abusive, defamatory, or misleading material.
You should not submit personal information belonging to another person without their permission.
We reserve the right to remove or decline to publish content that is inappropriate, unlawful, fraudulent, or unrelated to our products or services.
11. Links to Other Websites
Our website may contain links to third-party websites or services.
These links may be provided for convenience. We are not responsible for the content, availability, security, or policies of third-party websites.
Your use of third-party websites is subject to their own terms and policies.
12. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, temporary interruptions may occur because of maintenance, technical problems, internet issues, hosting problems, or circumstances outside our reasonable control.
We do not guarantee that the website will always be available without interruption or errors.
13. Limitation of Liability
To the extent permitted by applicable law, Sayem Trading will not be responsible for losses caused solely by circumstances beyond our reasonable control, such as third-party delivery delays, payment-provider failures, internet interruptions, or other events that we could not reasonably prevent.
14. Indemnification
You agree to use our website lawfully and responsibly.
To the extent permitted by applicable law, you may be responsible for losses or costs arising from your unlawful use of the website, fraudulent activity, or violation of these Terms.
15. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable requirements.
The updated version will be posted on sayemtrading.com with a revised 08/12/2026
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
17. Contact Us
If you have questions about these Terms of Service, your order, a return, refund, delivery, or any other matter, please contact us:
Website: sayemtrading.com
Email: sayemtrading1@gmail.com
Phone / WhatsApp: +974 31055255
We are committed to providing our customers with clear information and fair service.